Refund Policy

1. About this Refund Policy

TELEGET provides a digital subscription/service. This commercial Refund Policy explains when TELEGET will provide a full refund and when a later partial refund may be considered.

Because the service is digital, there is no physical product to ship back and no requirement involving packaging, postage or a postmark.

2. How the TELEGET refund timeline works

The first 24 hours and the following 7-day commercial refund period are separate.

The first 24 hours are not counted inside the following seven days. This policy therefore does not describe the commercial period as simply "7 days from purchase".

For this policy, the subscription is treated as starting when TELEGET activates the subscription and provides the customer with the access information for that subscription.

3. Full refund during the first 24 hours

If the customer asks TELEGET for a refund during the first 24 hours after the subscription begins, TELEGET will refund the full amount paid for that subscription.

This first-24-hour full-refund rule is separate from the 7-day commercial refund period described below.

4. Full refund during the following 7-day commercial period

After the first 24 hours have elapsed, the separate TELEGET 7-day commercial refund period begins.

During this 7-day period, a customer can receive a full refund where there is a genuine material problem for which TELEGET is reasonably responsible.

Examples include:

• a feature advertised on the TELEGET website does not work as described;
• an advertised service feature is materially unavailable;
• advertised content or service functionality materially does not work as described;
• the server or service repeatedly cuts out or experiences substantial interruptions that materially affect use of the subscription; or
• another material technical or service problem occurs that is reasonably attributable to TELEGET.

If the problem qualifies under this policy, TELEGET will refund the full price paid for the affected subscription.

TELEGET does not add undisclosed exclusions such as "no refund after activation" or "no refund after login" to this commercial rule.

5. Contact TELEGET about the problem

Where a customer experiences a problem during the 7-day commercial period, the customer should contact TELEGET support so the relevant order and problem can be identified and checked and, where reasonably possible, resolved.

This does not create a fixed mandatory troubleshooting period, and it does not prevent a customer from exercising a right or using a complaint or payment-provider process that the customer is legally entitled to use.

6. Longer subscriptions and later partial refunds

A separate partial-refund approach may be considered for a longer subscription where a qualifying material problem that is reasonably TELEGET's responsibility arises after the customer has already received and used part of the subscription period.

For example, if a customer purchases a 3-month subscription, approximately 30 days have passed and a qualifying material TELEGET service problem then occurs, TELEGET does not automatically refund the entire original subscription price.

Instead, the approach is:

The customer is not being offered "only a small refund". The small part is the deduction; the remaining applicable amount is the amount refunded.

No fixed percentage or universal mathematical formula applies in this policy. TELEGET will determine the deduction fairly according to the circumstances and the period/service already received.

7. How to request a refund

Customers can request a refund directly from TELEGET:

Please provide enough information for TELEGET to locate and review the relevant order, such as your name, order information, the email or WhatsApp contact used for the order and other reasonable transaction details needed to identify the payment.

Do not send passwords, PINs, full payment-card details, security codes, online-banking credentials or other unnecessary sensitive information.

8. Review and processing of a refund request

TELEGET may review the order and circumstances needed to determine which part of this policy applies. For a request made during the first 24 hours, the full-refund rule above applies. For a request during the following 7-day period, TELEGET may check the material service problem and whether it is reasonably TELEGET's responsibility. For a later partial-refund request, TELEGET may also consider the period/service already received.

Once a refund is approved, TELEGET will aim to process it without unnecessary delay. No guaranteed processing time is stated.

The time TELEGET takes to initiate or process a refund is separate from any additional time a bank, payment service or other third party may take to make the funds available to the customer.

9. Statutory rights

This is TELEGET's commercial refund policy. It does not remove, replace or restrict consumer rights that apply under law and cannot legally be excluded.

The legal treatment of cancellation rights for digital services can depend on the type of service, when supply begins and what the customer agreed to before supply began. TELEGET's commercial first-24-hours-plus-7-days arrangement should therefore be read alongside any mandatory rights that apply to the transaction.

10. Changes to this Refund Policy

TELEGET may update this policy for future orders where its commercial processes or legal requirements change. The current version will display its last-updated date. Changes will not be used to remove rights that already apply to an existing order where doing so would be unlawful.

11. Contact